WHOLESALE TERMS + CONDITIONS
If you are a retailer looking to stock gorgeous handmade jewelry by Raw Island Jewels in your brick-and-mortar or online store, then, welcome! We are grateful for your interest in our work and want to give you as much information up front as we can. The following is an abridged version of our Wholesale Agreement:
WHOLESALE PRICING:
All prices are listed in US dollars. All authorized retailers will receive wholesale prices, which are at a discounted rate of the set retail prices. Due to the nature of the materials that we work with, prices and availability are subject to change without notice.
Retailers will be responsible for the shipping costs unless otherwise agreed upon.
Due to the nature of our small-batch handmade production process, some individual pieces available for wholesale have a minimum order quantity (MOQ) that must be met in order to purchase.
The Minimum Advertised Price (or “MAP”) is the minimum price for which retailers are permitted to sell Raw Island Jewels products. Retailers may price the products in excess of the MAP, but are not permitted, under any circumstances, to sell Raw Island Jewels products for less than the MAP without prior written authorization from us.
In the event that the retailer chooses to place Raw Island Jewels products for sale at a discount, the retailer is not permitted to discount the pieces more than 15% below the MAP.
OPENING ORDERS:
A minimum of 50 pieces is required for opening orders in order to supply an attractive display of the collection, plus the cost of shipping. Please note that this minimum opening order includes only a small amount of variants (sizes, stone colours, styles) due to the wide array of variants offered. Orders must be paid in full with a bank transfer/direct deposit before production can begin.
REORDERS:
There is a minimum re-order amount of $600, plus the cost of shipping.
BILLING:
At this time, Raw Island Jewels are not extending credit terms. All orders must be accompanied by payment in full at the time of the order.
CRAFTING & LEAD TIME:
Each item that leaves the Raw Island Jewels studio is handmade to order. Once an order is placed, please allow a minimum of 4-7 weeks for production. Processing times for orders under 50 pieces are 4 to 7 weeks and over 50 pieces is 9 to 12 weeks. Our owner is solely responsible for all production and will do everything to fulfill orders in a timely manner for you. However, please keep in mind that due to the nature of my small batch handmade production process, lead times may also change unexpectedly. We will always keep you informed and communicate any changes to you promptly. Orders placed during/for busy seasons (Christmas, New Years, Valentine’s Day, Mother’s Day, Cup Match, Halloween) are also subject to longer lead times.
Feel free to contact us at info@rawislandjewels.com regarding any questions about the status of your order.
RUSH ORDERS:
Unfortunately, we are unable to accept rush order requests at this time.
SHIPPING AND HANDLING:
All orders are shipped via DHL, FedEx or UPS. Other carriers may be used at the retailer's expense. Orders may be subject to various customs fees and may have different shipping requirements. The retailer may be responsible for all shipping, duty fees and taxes that may occur.
DAMAGES/DEFECTS:
Please inspect all shipments immediately upon arrival. Please contact us at info@rawislandjewels.com within five days of receiving a damaged or defective shipment. Note that the policy states: "within five days of receiving" and not "within five days of opening.” This means that if an order is received, but not opened for six days and it is damaged, the return cannot be accepted. Please keep all packaging with the return, including packaging materials, even if damaged.
Returned merchandise will be repaired or replaced with new merchandise if unable to be repaired. Returned merchandise will not be accepted if it is held for more than 15 days after receipt or if returned without contacting us to report damage or defects as outlined above. The retailer is responsible for all return shipping charges. Raw Island Jewels will send a digital invoice for the additional charges that must be paid.
RETURNS / EXCHANGES:
Wholesale orders are handmade especially for your boutique once it is ordered. Therefore, merchandise may not be returned or exchanged. Raw Island Jewels will only accept returns in the case of defective merchandise as noted above.
PACKAGING:
All pieces in your order will come in Raw Island Jewels packaging that could include earring cards, necklace cards, size tags, jewelry pouches, stickers, necklace tags, or bracelet tags.
Orders will also include one branded bag kit for every piece of jewelry in the order. This branded bag kit includes a suede zipper pouch with Raw Island Jewels branding, a business card, a care card, a jewelry box (for gold-dipped rings), and a customized polishing cloth. Retailers who have customers purchasing one or multiple Raw Island Jewels items in the retailer’s boutique are required to package said items in the provided branded bag kit.
Should you require more branded bag kits for any reason, please contact us at info@rawislandjewels.com and we will be happy to get more to be shipped out to you. The retailer is responsible for shipping charges and will be sent a digital invoice before shipment.
REPRESENTATION OF PRODUCT:
Retailers are not permitted, under any circumstances, to display and/or sell Raw Island Jewels designs, whether on their premises or elsewhere, without the packaging/labeling provided.
If you would like product photos for your website or social media, please contact us at—just info@rawislandjewels.com.
Raw Island Jewels retain all rights to all images of products provided and retain the right to prohibit the use of any and all images provided. The retailer may not alter (e.g., crop, change background colors, add text) provided photos other than to size appropriately for website and marketing materials.
If the retailer sells Raw Island Jewels products on their online store, the description of the product must include that it is “handmade by Raw Island Jewels.”
HANDMADE VARIABILITY:
Due to the handmade nature of our crafting process and the materials used, no two items will ever be exactly the same. The items pictured in the Raw Island Jewels wholesale collection are a close representation of the finished items you will receive.
If you have any further questions please don’t hesitate to contact us at info@rawislandjewels.com.